After days of problems with card payments in retail, the payment service provider Payone is successfully using a solution package from the terminal manufacturer. The manufacturer Verifone has now made the necessary problem-solving package available for the H5000 card terminal affected by a software error, Payone announced on Wednesday in Frankfurt.
This is intended to restore the functionality of the affected terminals in order to install the modified software update. “We immediately started using this solution with selected customers and have already been able to achieve the first positive results,” it said.
Payone: Technicians are on the way
Payone will now gradually coordinate and carry out the technician assignments on site with the prepared logistics chains. In addition, a multi-pronged approach is used. The first terminals have already been replaced and additional replacement devices have been procured. As long as the update cannot be carried out locally by some customers, Payone also offers the transition to direct debit-based payment methods so that merchant customers can accept card payments again as quickly as possible.
Since last Tuesday, customers have not been able to pay with a giro, credit or debit card at some retailers. The problem is attributed to a software certificate error that requires manual intervention. Recently, some discounters had announced that consumers would soon be able to make cashless purchases from companies everywhere after the retailers had replaced the H5000 terminals. Verifone’s H5000 is used by the service provider Payone, among others.
Verifone itself emphasizes in a support message that the problem is not related to the expiry of a certificate and does not represent a security hole. Rather, it is said to be a malfunction in the H5000 software, the manufacturer does not give any details. The H5000 terminal has not been sold since the end of 2019 and other Verifone terminals are not affected.
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