Since the release of macOS 12.4 last month, there have been increasing reports of problems related to Microsoft’s OneDrive software – specifically the variant for business operations. According to this, downloading a large number of files leads to hangs of the entire system and sometimes also to restarts with reference to a kernel panic.
OneDrive trouble since May
The latest version of Monterey was released in mid-May. There have been error diagnoses from affected users since at least the end of last month, apparently there are compatibility problems in connection with Microsoft OneDrive for Business and macOS 12.4. The problem was only officially diagnosed by Microsoft on Wednesday. Since then, the bug has been numbered OD391861 in the Group’s Service Health Dashboard (SHD). Microsoft has not yet given a specific date for troubleshooting.
It should be noted that the problem does not appear to occur with the end customer version of OneDrive, but only with the company version. There, however, the error pattern is clearly annoying, as the reports say. A user writes that he has seen two kernel panics within a few days, which were clearly caused by OneDrive. If a kernel panic occurs under macOS, the system may have to be restarted with data loss.
First a lot of load, then crash
Before the crash, the load from OneDrive for Business increases massively. Current versions of the software are affected, according to Microsoft it is 22.111.0522.0002, 22.1116.0529.0002, 22.045.0227.004 or older. We are currently in the process of testing and validating a possible fix before an update is presented. Workarounds were not mentioned.
Users who want to access their data can only manage by accessing OneDrive via the Microsoft web interface. If you continue to use the native solution, there is a risk of kernel panics. Apparently it doesn’t matter whether the Mac has an Intel CPU or an Apple Silicon SoC. It was initially unclear whether the bug had anything to do with Apple’s new compulsion to use the controversial file provider technology. Among other things, this ensures that previously fixed paths no longer work and the operating system throws cloud files that were not explicitly downloaded out of the cache. The copy process in Google Drive, for example, is now based on iCloud: dragging a file from cloud storage moves it and no longer copies it. With File Provider, Apple wants to avoid using kernel extensions for cloud services in the Finder.
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